Notice of Non-Discrimination
DISCRIMINATION IS AGAINST THE LAW
Metro Medical Services Inc. (Metro Medical Hospice) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes). Metro Medical Hospice does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
FREE SERVICES & AUXILIARY AIDS
Metro Medical Hospice provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, or audio)
Metro Medical Hospice provides free language services to people whose primary language is not English, such as:
- Qualified spoken language interpreters
- Information written in other languages
If you need these services, contact our Section 1557 Civil Rights Coordinator at (818) 280-3249 or via email at compliance@metromedhospice.com.
HOW TO FILE A GRIEVANCE
If you believe that Metro Medical Hospice has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Section 1557 Civil Rights CoordinatorMetro Medical Services Inc.
9504 Topanga Canyon Blvd, Suite A
Chatsworth, CA 91311
☎ Phone: (818) 280-3249
✉ Email: compliance@metromedhospice.com
You can file a grievance in person, by mail, or by email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
☎ 1-800-368-1019, 800-537-7697 (TDD)
Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
SPANISH / ESPAÑOL (TAGLINE REQUIREMENT)
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (818) 280-3249.